Delete your account and data
This page explains how to delete your Escape from Zombie School account and its data. The game is published by BetitoGlez (Alberto González Cuenca).
Option 1 - In the game
- Open the game while connected to the internet.
- Go to Settings → Data → Delete account and data.
- Read what will be deleted and confirm. You can cancel until our server has accepted the request; after that the deletion goes ahead.
The game then removes everything it stored on your device and starts again as a new player. Our servers finish deleting your account within a few days.
Option 2 - By email, without reinstalling the game
Email privacy@albertogc.com with the subject "Delete my account". The game does not know your name or email, so before deleting we must confirm that the account is yours (we never ask for passwords):
- If you signed in with Apple: we send you a link to a page where you sign in with the same Apple ID to confirm.
- If you signed in with Google Play Games: confirm by signing in with the same Play Games account in the game on any Android device, or send us the order number (starts with GPA.), date, product and price of a purchase made with that account.
- If you never signed in with Google Play Games or Apple (guest player): your data is tied only to that installation of the game and nobody, including us, can tell from outside which data is yours. It can be deleted from inside the game on that device; otherwise our servers delete it automatically 24 months after it was last used. Uninstalling removes the copy on your device but not the guest data on our servers.
We reply within one month.
What is deleted
- Your player account and game progress (levels, stars).
- Your shop account: Coins, Gems, power-ups, the link to Google Play Games or Apple, and its purchase history in our systems.
- Gameplay statistics, if you had allowed them.
- Crash reports are deleted with your installation identifier or expire after 90 days.
- Everything the game stored on your device (when you use the in-game option).
The game's accounts are meant to be used only by this game. If your Google or Apple sign-in had also been used for another of our games on the same account system, we would delete this game's data, keep the sign-in link for the other game, and tell you before deleting. In that case PlayFab would also keep its event history for this game (a log of technical events such as sign-ins and purchases) for the period PlayFab sets for that history.
Deletion is permanent. Purchased Gems are lost and are not refunded.
What we keep, and for how long
- Minimal records of purchases and store refunds (order identifier, date, amount of Gems), no longer linked to your game data, for 6 years, to meet legal obligations and prevent fraud.
- Server logs without game content, which expire after 90 days.
- A record that your deletion request was handled (date and result), to prove compliance.
Google and Apple keep their own records of your store purchases; manage those with them. To remove the game's access to your Google account, visit your Google Account's third-party connections; for Apple, use Settings → your name → Sign in with Apple on your iPhone.
Deleting your account does not cancel or refund store purchases. Uninstalling the game only removes the data on your device.