Support and contact

Contact

Email support@albertogc.com. We answer in English or Spanish, usually within 3 working days. Please include your device model, the game version (Settings) and, if it is about your account, the support code shown in Settings → Account. Never send passwords or card details.

Privacy questions and requests: privacy@albertogc.com · Privacy Policy · Delete your account.

Frequently asked questions

I bought Gems but did not receive them

Open the game with an internet connection and visit the shop while signed in with the same Google Play Games or Apple account: interrupted purchases are recovered automatically. If they still do not appear, email us with the store order number (GPA.… or the Apple order ID).

How do I get a refund?

Refunds are handled by the store: Google Play or Apple. See section 6 of the Terms for what happens to refunded Gems.

I changed phone. What can I recover?

Link your account in the shop or in Settings (Google Play Games on Android, Sign in with Apple on iPhone), then sign in with the same Google Play Games or Apple account on the new device: your level progress, stars, Coins, Gems and power-ups come back. If you already played on the new device before signing in, the game asks whether to keep your saved game; if you do, the levels and stars from that device are added to it. Progress you earned without ever linking an account stays with that installation. Nothing moves between Android and iPhone.

How do I turn off gameplay statistics?

Settings → Gameplay statistics → Off. The game stays fully playable.

Legal notice

Owner of this website and publisher of the game: Alberto González Cuenca (BetitoGlez), NIF 50876905P, Calle Cruz del Sur 14, 28007 Madrid, Spain. Email: support@albertogc.com.

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